Our Service Guarantee
Every restoration is backed by our 3-month service guarantee.
Our promise to every customer
Guaranteed workmanship
If a fault in our sanding or finishing appears within 3 months, we put it right free of charge.
A clean home
Dust-free equipment, protected rooms and a clean house at the end of every day.
On time, on price
Agreed start dates and a fixed written price.
Fully insured
Insured for domestic, commercial and public-sector work.
Help after we leave
We tell you exactly how to look after your new finish.
Safe finishes
Low-VOC oils and water-based lacquers, safe for families and pets.
How our guarantee works
Our 3-month service guarantee
Every floor we restore is covered by a 3-month service guarantee, starting on the day the work is completed. If anything we did is not right within that period, we return and fix it at no cost to you.
It covers faults including:
A finish that peels, lifts or does not cure as it should
Sanding marks or uneven areas left by our work
Stain colour that is uneven or does not match the approved sample
Repairs we carried out that work loose under normal use
It applies to normal use of the floor, as long as our aftercare instructions are followed.
What is not covered
Gap filling is excluded from our service guarantee. Wooden floors are a natural material and move with the seasons and with the building itself. That movement can cause filler to crack or work loose and gaps to reappear, however carefully the work was done. Because this is down to the timber rather than our workmanship, it falls outside the guarantee. Our gap filling page explains the options.
The guarantee also does not cover:
Water damage, leaks, flooding or spills left standing on the floor
Marks from furniture moved or used without protective pads
Damage from pets' claws, high heels, grit or wheeled equipment
Existing defects in the subfloor, joists or structure, damp, or movement in the building
Natural colour change in the timber from light and ageing
Floors not maintained as advised, or cleaned with unsuitable products
Raising a problem
If you notice a problem, contact us as soon as possible with a description and a few photos. We will arrange a visit, inspect the floor and, if the issue is covered, agree a date to put it right. The guarantee forms part of our terms and conditions.